FAQ

What information should I include in a timing belt enquiry?

Include the belt marking or drawing reference, tooth profile, pitch, width, length or tooth count, material if known, required quantity and intended application. For a replacement belt, include the existing model reference and identify any details that need checking.

Can I enquire without a complete specification?

Yes. Use the Contact page to describe the information you have and the details that still need to be checked. If drawings, photographs or a sample are needed, first confirm how to provide them. Confirm the final specification before ordering.

Can I replace a belt with one of the same size from another supplier?

A matching size alone does not confirm suitability. Check the tooth profile and pitch, belt construction and pulley compatibility, together with the application requirements. Confirm the final specification for the intended equipment before ordering.

Are samples or customised specifications available?

Include your sample or customisation requirements in your enquiry, together with the specification and quantity. Before proceeding, confirm whether the request can be supported, any applicable charges, and the sample or specification approval steps.

What is the minimum order quantity?

State the product specification and quantity you would like to order. Ask for the applicable minimum order quantity and confirm it in the written quotation before placing an order.

How can I get a price and lead time?

Send the product specification, quantity, required delivery date and destination. Ask for a written quotation stating the price, quotation validity and expected production lead time. Confirm shipping arrangements and delivery timing before placing an order.

What information should I provide for a timing pulley enquiry?

Include the tooth profile, pitch, tooth count, matching belt width, bore dimensions and any drawing reference. Describe any keyway, mounting, material or surface-treatment requirements that need to be checked.

What quality documents, warranty or return arrangements apply?

Please state any required inspection reports, material documentation, warranty or return conditions in your enquiry. Confirm which documents and after-sales terms apply to the specific product and order before purchasing.

How do I contact JOMO Timing Belts?

Use our Contact page to send your product requirements, company details and contact information. Include the specification and quantity where available so that your enquiry is clear.